Frequently Asked Questions
Everything you need to know about our premium tea blends and gift tins.
Where does New English Teas source its tea?
We source the finest hand-picked leaves from renowned tea gardens in India, Sri Lanka, and East Africa to ensure every cup delivers a rich and authentic flavor.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days depending on customs.
Are your tea tins recyclable or reusable?
Yes, our signature embossed tins are designed to be kept and reused as beautiful storage containers. They are also 100% recyclable if you choose to dispose of them.
Do you offer wholesale opportunities for retailers?
We certainly do. If you are interested in stocking our gift tins in your store, please contact our trade team through the 'Wholesale' link in our footer.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on opened food items. If your order arrives damaged or incorrect, please contact us within 14 days for a replacement or refund.
Are your tea bags plastic-free?
We are committed to sustainability and are currently transitioning our range to plastic-free, biodegradable tea bags to reduce our environmental impact.